Orders & Returns
If you are not entirely satisfied with your purchase, we're here to help.
We take full responsibility in case the items purchased do not correspond to the description on our site.
This policy lasts for 14 days for the merchandise purchased online. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange; however, a store credit might still be possible.
To be eligible for a return or exchange, the purchased item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept products which are missing parts such as buttons, zips, or properly placed tags, or which are stained, washed, worn, torn, damaged, faulty, or otherwise defective for reasons not due to our error. To complete your return or to replace your item, we require an original receipt or proof of purchase.
If you believe your item is eligible for return, store credit, or exchange for the same or other item, send us an email to firstname.lastname@example.org (to expedite the process please provide relevant information including order number, purchase date and payment method utilized). Once we receive your request, we will then provide you with further instructions on how to proceed. Upon our preliminary approval and authorization you can send your item(s) to our retail store located at 2233 Glendale Galleria, Glendale, CA 91210.
NOTE: No refunds will be issued for the merchandise purchased in our retail store. Only exchanges and store credits will be available for those items.
SHIPPING OF RETURNED OR EXCHANGED ITEMS
If we have pre-approved the return, exchange, or a store credit, and authorized you to send back the merchandise to us, you should immediately mail (or bring) your product to our retail store located at 2233 Glendale Galleria, Glendale, CA 91210.
You will be responsible for paying for your own shipping costs for the item you return or exchange, and for the shipping costs we incur for sending you the exchanged item. Shipping costs are non-refundable.
If you are shipping an item over $70, you should consider using a trackable/traceable shipping service and/or purchasing shipping insurance. We do NOT guarantee that we will receive your returned item.
REFUNDS / EXCHANGE / STORE CREDIT (IF ELIGIBLE)
Once your item is received and inspected, we send you an email to notify you of our decision regarding the approval or rejection of return, refund, exchange, or a store credit.
If you are approved for an exchange we will contact you for additional details. New items will be shipped to the address provided within a reasonable time(please read TERMS OF SALES AND SHIPPING for more details).
If you are approved for a store credit we will initiate the store credit immediately upon receipt of the items. You will then have the credited funds available for your use toward any desired items existing in our store or in this website.
If you are approved for refund, then your refund will be processed, and a credit will automatically be applied to the original payment source within a certain amount of days. There are certain situations where only partial refunds are granted based on the circumstances.
If you have been approved for return but haven’t received a refund yet, first check your bank account or contact your bank or credit card company again. There is often some processing time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please email us.
RETURN AND EXCHANGE OF GIFTS(IF ELIGIBLE)
All the above mentioned provisions of this policy are equally applicable to return, refund, exchange or store credit of gifts.
If the item was marked as a gift when purchased, and was shipped directly to you, upon our approval (see above), you’ll be accordingly eligible, an exchange, or a store credit for the value of the gift you had received.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will deal with the gift giver directly, and will notify you about our decision in regard to the approval or rejection of the return, refund, exchange, or store credit requested.